We respect your privacy and are committed to protecting your Personal Data and other information. “Personal Data” means any information (including but not limited to Personally Identifying Information as that term is used in the USA) relating to an identified or identifiable natural person; where an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to that natural person.
- What information we collect and why we collect it.
- How we use that information.
- It is our policy to respect the privacy of our users regarding any information that we may collect while operating our website and our mobile products.
We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:
- Where we need to do so to perform a contract we have entered into with you, or to take steps at your request before entering into such a contract. This applies particularly where we use your Personal Data to administer your use of the Service.
- Where it is necessary for a legitimate interest and your interests and fundamental rights do not override those interests. A legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. This applies particularly where we use your Personal Data to better understand your needs and interests, to improve our Service, to personalise and improve your experience, to provide or offer software updates and other product announcements or otherwise to do anything with your Personal Data that we consider to be necessary for our legitimate interests (and typically also to be for the benefit of our users and therefore also for your benefit, whether directly or indirectly).
- Where we need to comply with a legal or regulatory obligation including but not limited to compliance with eSignature requirements.
- Note that we may process your Personal Data upon more than one lawful ground depending on the specific purpose for which we are using your data.
(i) to set up an account and profile for you and to enable you to access Services securely;
(ii) to administer your use of the Service and to provide and improve our Service;
(iii) to deploy or support your use of Service;
(iv) to better understand your needs and interests;
(v) to personalize and improve your experience; and
(vi) to provide or offer software updates and product announcements. If you no longer wish to receive promotional communications from us, please follow the "unsubscribe" instructions provided in any of those communications.
We disclose potentially personally-identifying information (i.e. Personal Data) among our employees, contractors and affiliated or other third party organizations that (i) need to know that information in order to process it on Company's behalf or to provide services available at Company's website and mobile platforms, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated or other third party organizations may be located either within or outside of the USA or the European Economic Area (EEA); by using the Sites, you consent to the transfer of such information to them.
Log Data and Cookies are or may be used in aggregated form. We aggregate Log Data and data collected through Cookies (as described above). We use this aggregated information for the above purposes and to monitor and analyze use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests. We may provide aggregated information to our partners about how our users, collectively, use the Sites, so that our partners may also understand how often people use their services and our Service.
Records of Communications. When you contact us, we may keep a record of your communication to help solve any issues you might be facing. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it (but in a manner that does not identify you) in order to help us clarify or respond to your request or to help us support other users.
Company Emails. We may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with the Company and our products. We strive to provide you with choices regarding use of your Personal Data in relation to such marketing and advertising, and will provide you with an opportunity to unsubscribe from such communications whenever we send marketing communications to you.
Third-Party Marketing. We will get your express opt-in consent before we share your Personal Data with any entity outside of Company and its affiliates for marketing purposes or use your Personal Data to market any third-party products or services to you.
Foreign Processing. We process Personal Data on our servers in many countries around the world. We may process your Personal Data on a server located outside the country where you live.
Retention of Records. Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
We may have to share your Personal Data and other information with third parties, as described below.
Affiliates. We may share your Personal Data among subsidiaries and other affiliates.
Whenever we transfer your Personal Data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We have put in place appropriate security measures intended to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.
We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, including but not limited to compliance with eSignature requirements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion (although Files will be encrypted without a key to access them). In addition, although we will delete Files from your account, we do not delete from our servers copies of Files shared with and stored in the accounts of other Registered Users.
No fee usually required. You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights described above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, please see the Security section of our website at https://www.pdffiller.com/en/security-overview.htm.
Your California Privacy Rights. We will not charge you different prices or provide different quality of services for exercising your rights under state law unless those differences are related to your information or otherwise permitted by law. If you would like to use an agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.